Connect, Care, Change: A Road Map for Authentic Leadership - Paperback
Connect, Care, Change: A Road Map for Authentic Leadership - Paperback
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by Michael Lavallée (Author)
DISCOVER THE THREE Cs OF LEADERSHIP SUCCESS
Every enterprise is a human enterprise. It doesn't matter what product or service your company offers; you're in the people business. People are the reason your business exists, the means by which you meet your business goals, and the focus of your products and services. And yet, people skills are still regarded as "soft" skills, secondary to the stuff you learn in engineering school and business college--a nice extra, but not essential.
CONNECT, CARE, CHANGE: A ROAD MAP FOR AUTHENTIC LEADERSHIP was written primarily for leaders in customer service businesses. But when you understand the lessons this book contains, you realize every business is a customer service business.
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DISCOVER THE THREE Cs OF LEADERSHIP SUCCESS
Every enterprise is a human enterprise. It doesn't matter what product or service your company offers; you're in the people business. People are the reason your business exists, the means by which you meet your business goals, and the focus of your products and services. And yet, people skills are still regarded as "soft" skills, secondary to the stuff you learn in engineering school and business college--a nice extra, but not essential.
CONNECT, CARE, CHANGE: A ROAD MAP FOR AUTHENTIC LEADERSHIP was written primarily for leaders in customer service businesses. But when you understand the lessons this book contains, you realize every business is a customer service business.
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